What happens if your payment fails for Meta Horizon managed services

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If your payment fails for Meta Horizon managed services, then check your payment details are correct and that you have sufficient funds in your account. If needed, you can edit or change your payment method.
There will be banners in Admin Center informing you that your payment has failed. Meta will also send you reminder emails.
0-1 months after failed payment
  • Meta will attempt to take payment every 4 days for 20 days.
1-3 months after failed payment
  • Meta will attempt to take payment every 4 days for 20 days. After 20 days, if you update your payment method then Meta will attempt to take payment again.
  • You won’t be able to manage devices until your overdue payments are resolved. You won’t be able to access device insights or the Devices section in Admin Center.
At the end of the 3rd month after failed payment
If you use Admin Center for Meta Horizon managed services only:
  • Meta will cancel your subscription to Meta Horizon managed services. Everyone in your organization will lose access.
  • You will lose access to Admin Center.
  • All Meta Quest devices enrolled in your organization’s subscription to Meta Horizon managed services will be wiped and released from Admin Center.
  • You can resubscribe by contacting our sales team.
If you use Admin Center for Meta Horizon managed services and Meta business tools:

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