Send a support request in Admin Center

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This article explains how organization admins can raise support tickets in Admin Center for connected devices and accounts.
To raise a support ticket in Admin Center for devices and accounts connected to your organization:
  1. Click Support in the bottom left of Admin Center.
    • You can only view this if you have permissions to contact support.
  2. You may be able to find an answer to your question using the search bar, or the Help Center articles underneath What do you need help with?
  3. If you need more help, click Send a question.
  4. Select what you need help with, then select the topic of your question. Click Next.
  5. Enter required information, such as details of the issue and the product(s) you are having an issue with. You can also upload attachments and enter the device bug reference number if applicable.
    • If you’re a reseller, then click the toggle confirming you’re a reseller and add the account ID of the resold account.
  6. Click Confirm.
You can check the status of your question in Support tickets.

Request a replacement device

Learn how to request a replacement for a faulty device that’s enrolled in Admin Center.

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