Send a question in Admin Center
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If you need help with a Meta product that isn’t your organization’s managed accounts or devices, then visit the relevant Help Center.
If you’re an admin with permissions to contact support for your organization’s managed devices and/or managed accounts, then you can send a question in Admin Center.
To send a question in Admin Center:
- Go to https://work.meta.com/admin/support.
- To access this link, you need the right permissions and you need to be logged into Admin Center. Learn what to do if you’re having login issues as an admin.
- You may be able to find an answer to your question using the search bar or the Help Center articles in the What do you need help with? section.
- If you need more help, click Send a question.
- Select what you need help with, then select the topic of your question. Click Next.
- Enter required information, such as details of the issue and the product(s) you are having an issue with. You can also upload attachments and, if applicable, enter the device bug reference number.
- If you’re a reseller, then click the toggle confirming you’re a reseller and add the account ID of the resold account.
- Click Confirm.
You can track the status of your question in Admin Center.
Learn how to request a replacement for a faulty device that’s enrolled in Admin Center.
