Send a support request in Admin Center

This article explains how to raise support tickets for Meta Quest devices and managed Meta accounts in Admin Center. If you need support for Meta business tools (example: Business Manager), visit the Business Help Center. If you need support for your Facebook account, visit the Facebook Help Center.
Admins who have permissions to contact support in Admin Center can raise a ticket. Admins can do this for themselves or on behalf of other people in their organization, including those without admin permissions.
To raise a support ticket:
  1. Click Support in the bottom left of Admin Center.
  2. Try finding the answer to your question using either the search bar or the section titled What do you need help with?
  3. If you need more help, click Send a question.
  4. If prompted, select the area you need help with, then select the topic of your question. Click Next.
  5. Fill in the form, then click Send question.
    • If you’re raising a ticket following a device bug report, then you can include the bug report reference number.
After raising a ticket, you can check the status of it in Support tickets.

Request a replacement device

Learn how to request a replacement for a faulty device that’s enrolled in Admin Center.

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