Contact support in Admin Center

Admins with permissions to contact support can raise a ticket in Admin Center. Admins can do this for themselves or on behalf of other people in their organization, including for those without admin permissions.
Support in Admin Center includes Meta Quest for Business and managed Meta accounts. If you need support for Meta business tools, visit the Meta Business help center.
Raise a support ticket
  1. Log into Admin Center.
  2. Click Support in the bottom left.
  3. Click Send a question in the top right.
  4. Select the area you need help with, then select the topic of your question. Click Next.
  5. Fill in the form that's relevant for your choice.
  6. Click Send question.
Check the status of your organization’s support tickets
  1. Log into Admin Center.
  2. Click Support in the bottom left.
  3. There may be a list of tickets. Use the search filter bar to find the ticket or tickets you're looking for more quickly.
  4. In your list of tickets, you will be able to see title and description, when the ticket was created, who created the ticket, topic, current status and the date that the status changed to this.
  5. If you need more information, click View next to an individual ticket.
Support Plus
With the Support Plus add-on, you can also get support through live chat. Learn more about Support Plus.
Was this helpful?