Ensure your organization receives emails from work.meta.com

When setting up Admin Center, make sure that emails from work.meta.com are received by people in your organization. This is needed because we need to be able to email you and people in your organization with important system notifications such as password resets.
Email domains
Emails about managed Meta accounts and Meta Quest devices originate from the domain work.meta.com.
Your email administrator must add work.meta.com as a safe sender to your email host. Otherwise, people in your organization may not receive important emails to access their account.
Email servers
Your email administrator must allowlist these email origin servers’ IP addresses to ensure that your organization does not reject emails from work.meta.com:
  • 66.220.144.128/25(66.220.144.128-66.220.144.254)
  • 66.220.155.128/25(66.220.155.128-66.220.155.254)
  • 69.171.232.128/25(69.171.232.128-69.171.232.254)
  • 69.63.178.128/25(69.63.178.128-69.63.178.254)
  • 69.63.184.0/25(69.63.184.0-69.63.184.126)
Verify email origin
To prove that emails coming from work.meta.com actually originate from Meta, we use the industry standard DomainKeys Identified Mail (DKIM).
We recommend that your email admin configures your mail host to verify the DKIM record of all emails from work.meta.com to ensure you don’t accept spoof emails.
Configuring spam filters
Even if your mail host accepts emails from work.meta.com, it’s still possible that email clients such as Microsoft Outlook will mark an email as spam or junk.
In this scenario, people would have to check their spam or junk folders to find emails from work.meta.com.
To help avoid this, we suggest you work with your email administrator to add the work.meta.com domain to a safe senders list in your organization’s email client.

Troubleshooting

If your users are not receiving emails from Meta about their managed accounts, follow these troubleshooting steps.

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